Answers Without the Wait

Before You Search Elsewhere, Contact Magius Casino

Reach live chat, e-mail or the New Zealand phone line any hour you need them, because support here is available around the clock.

Contact Support Now Licensed since 2014

Paid out today

874,928 NZ$

5,279 Members online

Curaçao Gaming Control Board license OGL/2014/3623/348, audited by SIQ, GLI and BMM Testlabs.

Average withdrawal completed in 15 minutes, with up to NZ$38,000 per transaction.

256-bit TLS encryption and independent dispute resolution through QUINEL ADR.

Three Ways to a Human

Pick the Line That Fits Your Question

Plain answers from real people, the way this casino handles every question.

Game Stuck Right Now

Fastest when a game freezes or a payment puzzles you; an agent typically replies in 4 minutes, every hour of the day or night.

Start Chat

Can I Send Details by E-mail?

Best for documents and anything you want in writing; send it to [email protected] and expect a reply in about 6 hours.

Write Us

An Answer You Can Hear

Choose the phone for a quick spoken answer; call +64 9 031 5026 (NZST) and someone picks up in about 3 minutes.

Call Support

You Are Playing From New Zealand

Playing From New Zealand, Supported Properly

After a minute here you will know exactly who to ring, write to and fall back on.

How to Reach

New Zealand phone+64 9 031 5026

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who Supervises

Supervisory authorityGaming Control Board Curaçao, license OGL/2014/3623/348

Where Help Is

Gambling helpProblem Gambling Foundation of New Zealand; Gambling Helpline New Zealand; Ministry of Health Gambling Harm Services

Magius Casino Complaints

Before the Regulator, Us First

Magius Casino keeps every complaint on the record, from first e-mail to the final written answer.

Send The Full Detail

Put the account e-mail and the chat or call reference in a note to [email protected], then describe what went wrong and the outcome you expected.

Magius Casino Confirms In Writing

A complaints officer logs the case and replies with a case number. From that point, every further reply is quoted on the same thread.

Request A Senior Review

Ask for the case to be reviewed by a senior member of the team, naming what you still disagree with and any fresh evidence you hold.

When Days Pass Without Word

Thirty days on with no fair outcome, send the same record to Gaming Control Board Curaçao, the regulator named in our licence OGL/2014/3623/348.

Five Desks, One Match

Magius Casino Sends Each Message to Its Desk

Use this list the moment your question is specific and you want it handled once.

Account and Data

General help with anything on the site[email protected]

Document checks and identity verification[email protected]

Money

Deposits, withdrawals and payment queries[email protected]

Other Requests

Complaints, reviewed before the regulator[email protected]

Personal data and privacy requests[email protected]

Business and partnership enquiries[email protected]

Magius Casino Hours

Check Each Channel Before You Wait

Reading this, you will know which channel reaches a person soonest at the hour you write.

Live Chat

Live chat hoursAvailable around the clock

Chat first reply4 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+64 9 031 5026

Phone wait3 minutes

You Are Asking Now

You Have a Question, Here Is the Short Version

Read this while you decide whether to reach out, or while you wait for a reply.

trustDo I need to check a license before playing?+

Magius Casino N.V. holds license number OGL/2014/3623/348 from the Gaming Control Board Curaçao. That board supervises how we handle games, funds and complaints. Licence 555606 in Curaçao is the registration behind the operation.

trustCan I close my account and still come back?+

Closing your account is done by asking the support team, and it takes effect once confirmed. Any balance is settled to you first, alongside a check that nothing is outstanding. Self-exclusion is the firmer option when you want a break you cannot undo quickly.

trustWhat happens when the answer does not satisfy me?+

Tell the agent plainly, and the matter goes up to a senior reviewer. Complaints also reach [email protected], where the trail is kept in writing. Should that still be unresolved, the Gaming Control Board Curaçao is the regulator you can take it to.

trustWhat happens when I cannot remember my login?+

Nobody here asks for your password, ever. Instead, we confirm who you are through your registered email address and a few details about recent activity. A reset link goes to that email address, so your access is restored without sharing anything secret.

trustHow long until someone answers in English?+

English is spoken at all hours, alongside German, Finnish and Norwegian. Live chat typically draws a reply in four minutes and the phone in three. Email settles into an answer in about six hours.

trustWhat if I want to see the data you hold on me?+

Ask for a copy and it is prepared, or ask for deletion and the request is reviewed against rules we must follow. Either way, [email protected] is the address that handles it. Allow time for identity checks before anything changes.

Five Details Shorten Every Reply

Set these five nearby so the first message carries everything a team member needs.

Your registered e-mail address
The bonus or transaction reference
Screenshot of the screen you saw
Card image with middle digits covered
Photo ID and proof of address

Checking Us Out First

Who Is Actually Behind This Site?

Reach for this block when you want to know whose name sits behind the account you play on.

Company

Legal nameMagius Casino N.V.

Company number555606 (Curaçao)

Registered addressHeelsumstraat, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2014/3623/348

Written Contact

Support e-mail[email protected]